Provide an interface to more easily troubleshoot how rights have been granted to a user or role in RT.
Send customer feedback survey emails from RT when tickets are resolved, and capture results in RT custom fields for reporting.
Provide an option to display FAQs on the RT self service home page based on RT articles.
Do you use an RT extension and need a new feature added or a bug fixed? We can help.
Many organizations use RT to track monitoring alarms and other outages. This new extension would call PagerDuty to notify someone.
Allow user records in RT to have multiple email addresses for a single user. One would be identified as the primary for outgoing email.
Add a feed reader in RTIR for threat report feeds.
As an open source product, the majority of the new features we add to Request Tracker are sponsored by users just like you. When we talk to organizations who use RT, we often share our product roadmap to provide options for sponsorship in the core product. We wanted to find a way to share these product ideas with a wider audience, so we created this page to make it easier for supporters to see new features we'd like to build into RT and RTIR.
Smaller features and bug fixes are included in the next point release in the current stable release. For larger features, we typically target the next minor series, and we can also provide you with an extension that is compatible with the current stable release. (Versions consist of a major series, minor series and point release. RT 4.4.2 is major series 4, minor series 4, and point release 2.)
Once you sign up to sponsor a feature, we'll be in touch to discuss our development process, scheduling, payment, and answer any other questions you have.
We offer a wide variety of services for RT, including product support, training, and development. If you'd like to sponsor the development of a feature not included here, or are seeking joint sponsorship of a feature for RT, please contact us.