Problem

RT reports error

no connection to syslog available at /opt/machine/perl/lib/site_perl/5.8.2/Log/Dispatch/Syslog.pm line 77

This happens on Solaris, some FreeBSDs and UnixWare 7.

/Older versions of Perl, may segfault at the "Creating system user..." stage of initialize-database instead of reporting the above error./

Solution

In RT 3.0.11, workaround has been added to SiteConfig. It is recommended to edit the config file, rather than changing the RT.pm script. The following text is a description from the config file:

# On Solaris, set to ( socket => 'inet' ).  Options here override any
# other options RT passes to Log::Dispatch::Syslog.  Other interesting
# flags include facility and logopt.  (See the Log::Dispatch::Syslog
# documentation for more information.)  (Maybe ident too, if you have
# multiple RT installations.)

To solve a problem add next line to the SiteConfig:

@LogToSyslogConf = ( socket => 'inet' );

Another solution for Solaris is using 'stream' socket

@LogToSyslogConf = ( socket => 'stream' );

You can found more info about possible socket values on the documentation page of the module Sys::Syslog.

Solution for RT < 3.0.11

You need to slightly alter how RT tries to connect to syslog.

edit <rt-path>/lib/RT.pm

Find the second instance of stderr => 1

and insert above this:

socket => 'inet',