RT
RT is an open source issue tracking and workflow platform. This wiki site is a free resource for RT users. RT doesn't come with a formal, formatted users or administrators guide, but it's likely most of what you need to know to use and run it is contained somewhere within this wiki, so look around a little, be patient... and try not to install RT on a Sunday night when you need to run it in production on Monday: it's big, and learning how to set it up can take some time.
Please: UpdateTheWiki, post your hints, tricks, tips and tools about how to get the most out of RT. If you currently use RT, please head over to RTUsers and add yourself and your organization to the user list.
Announcements
(Note: the newest versions of RTFM and RTIR require fairly a new version of RT as well, if not the absolute newest; be careful which versions you're using.)
Sections
You can go through these pretty much in order if you're starting from scratch, but please plan to spend some quality time with the UserManual before you try to go live; RT is big and hairy, and you probably can't get your head around all of it in one sitting.
- Extensions to RT available as installable plugins
- Contributions by the community to customize RT
Common problems
- CantLocateObject - Can't locate object method "new" via package "
RT::Handle" at rt3/lib/RT.pm - NoConnectionToSyslog - no connection to syslog
- NoRecipFound - No recipients found. Not sending
- Getting information out of RT3 for reporting or inclusion elsewhere.
- See also FAQ
Wish lists
- WishList - wish list for the !RT
- WikiWishList - wish list for this wiki
- RT3StatisticsPackageWishList
If you need assistance on using a Kwiki first, check out KwikiHelpIndex (probably what you're looking for are the KwikiFormattingRules).
If you are a Chinese speaker, you can click CNEdition to find the Chinese Edition.